Have peace of mind knowing you are protected.

The Cimarron Customer Care Plan
Includes the following coverage when added to any Cimarron monthly service:

  • Travel Time: No trip charge for service calls covered under this agreement (a $35–$65 value, depending on distance).
  • Labor Charges: The first hour of labor is covered (a $90 value).
  • Basic Programming: Covers basic programming for equipment purchased through Cimarron, such as routers, mesh networks, and point-to-point systems.
  • Troubleshooting: Troubleshooting for all Cimarron-installed equipment, including cables, routers, mesh networks, and point-to-points. This also includes addressing slow or inadequate speeds based on the service package subscription.
  • In-Home Communication Wiring: Replacement or repair of wiring up to Cimarron-owned equipment or customer-owned equipment purchased through Cimarron.

Charges apply for each service location under the Cimarron Customer Care Service Agreement.

Note: This plan does not include repair or replacement of customer-owned equipment, such as phones, answering machines, routers, computers, mesh networks, point-to-points, TVs, VCRs, DVD/Blu-ray players, fax machines, sound systems, or any other device utilizing Internet service provided by Cimarron Telecommunications.

For only $7.99 a month

**This plan requires a 12-month agreement. If discontinued during the 12-month period, all waived charges will be added to your bill. Prices are subject to change. Continued misuse or abuse of equipment/wiring may result in additional charges.

For $12.99 a month, add a leased Managed Router

Cimarron Telecommunications offers “hands-off” Managed Routers that allow us to remotely maintain the device from our office. From configuration changes to firmware updates, we handle all of the technical details so you don’t have to.

Click here to fill out our Cimarron Managed Router & Customer Care form!